Shipping policy

Effective Date: January 17, 2026

At Modaway, we want you to be completely satisfied with your purchase. This policy explains our shipping, return, and refund procedures.

Return & Refund Policy

Refund Process

Upon receiving your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will issue a refund for 47% of the paid price. This refund amount deducts the original shipping cost and other fulfillment services.

Eligibility for Returns

To be eligible for a return and refund:

  • The item must be unused and in the same condition as received.

  • It must be in its original packaging.

  • Please include proof of purchase or your order number.

How to Initiate a Return

To start the return process, please contact our customer support team at saidprobux@gmail.com with your order details. We will guide you through the steps to return your item.

Return Shipping

Customers are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the safe return of your product.

Refund Timeline

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within a few business days, depending on your original payment method.

Shipping Policy

Order Processing

Orders placed on Modaway are typically processed within 1 to 3 business days. Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Time

Our shipping times range from 2 to 3 weeks, depending on your location and the shipping method selected at checkout. Please note that international orders may take longer due to customs clearance procedures.

Free Shipping

We are pleased to offer free shipping on all orders placed on Modaway, allowing you to shop without any additional shipping costs.

Order Tracking

You can track the status of your order using the tracking information provided in your shipping confirmation email. If you have any questions about the status of your order, please contact our customer support team.

Shipping Restrictions

Modaway currently ships to locations within the United Kingdom and select international destinations. We do not ship to PO boxes or APO/FPO addresses.

Delayed Shipments

In rare cases, unforeseen circumstances such as inclement weather or carrier delays may affect the delivery of your order. If your shipment is delayed, we will notify you promptly and work to resolve the issue.

Contact Us

If you have any questions about our Shipping or Return Policies, or need assistance with your order, please contact us at: saidprobux@gmail.com.

Thank you for choosing Modaway. We aim to provide exceptional shipping services with the added benefit of free shipping on all orders, and a smooth return and refund process for your convenience.